COMMITTED CUSTOMER SERVICE
PNC provides a dedicated number — and dedicated people — to provide assistance and answer questions anytime.
CONTACTS FOR PNC STUDENT LOANS
CUSTOMER SERVICE | 1-800-762-1001
CampusDoorSM (Option 1) | Mon.–Fri., 8 a.m. to 6 p.m. ET | CampusDoor can support origination questions on topics such as application status, certification, changes, cancellation, disbursement and return of funds.
AES (Option 2) | Mon.–Fri., 7:30 a.m. to 9 p.m. ET | AES can support repayment and servicing questions on topics such as repayment status and deferment/forbearance options.
PNC (Option 3) | Mon.–Fri., 8 a.m. to 5 p.m. ET | Contact PNC with all other questions or if you are unsure of where your question can be directed.
SCHOOLS
CampusDoor Address: 4900 Ritter Road, Suite 240, Mechanicsburg, PA 17055
Attn: Contact Center for application and loan documents Attn: Finance Department for school certification and refunds
CampusDoor Fax | 717-241-3188
Campus Connections Center | ccc.campusdoor.com >
FAO’s Change or Cancellation of a Loan
FAO’s Disbursement Inquiries
BORROWERS
Apply Online, by Phone or in a PNC Branch.
Solution Loan | pnconcampus.com > Refinance Loan | pnc.com/educationrefinance >
Email for Loan Documentation
Questions Regarding Application or Loan Process
UPLOAD LOAN DOCUMENTS
Solution Loan | pnconcampus.com >, click “Resume Saved Application” Refinance Loan | pnc.com/educationrefinance >, click “Resume Saved Application”
